Friday, 12 December 2014

KIK Tips

March 6, 2013
87

Tips for Resetting Your Password

You can reset your password whenever you need to; just enter the same email address you used for your account here.
Not having any luck? Here's a few things to remember:
  • We'll only be able to send the link to reset your password to the email address you used for your Kik account.
  • If you can't see a message from Kik in your inbox, be sure to also search in your spam or junk mail folders.
  • Still no email? Check out this FAQ from our Support Center for more help with email delivery issues.

February 26, 2013
6

Tip Tuesday: Staying up-to-date on all things Kik

You can follow us on Twitter and like us on Facebook to stay up-to-date on all the latest Kik news. Don't forget to tell your friends too so they're getting all the same Kik news as you. (The blog is also a great spot to get the latest info and announcements - so you guys are in the right place!)
We just hit 250,000 likes on Facebook and we've sent Kik goodies to 10 fans of our page. Help us get to 500,000 likes, or 100,000 followers on Twitter, and some fun Kik stuff could be headed your way too :)
We won't send you a message on Kik if we have any news or updates for you. If you receive a message about any changes to the app, it won't have come from an official Kik team account - promise!
February 19, 2013
61

Tip Tuesday: Lost your phone? Oh no!

Under the sofa cushions? Nope. Wedged in the car seat? Nope. Bottom of your backpack, under all your school books? Nope. Well this isn't looking good. We know what it's like when you can't find your phone anywhere - you're completely lost without it. If your phone is M.I.A., we've got your Kik account and messages covered.
Sign in to your account from a friend's phone and you'll instantly be signed out on your missing phone. So if someone finds your phone, they won't be able to access your Kik account and friends, and they won't be able to read your messages. (This is just like when you try to sign in to your account on more than one device - like your tablet and your phone.)
Your account will be waiting for you when your phone turns up again, or when you get a replacement one. Just sign in and all your saved contacts will still be there :)
January 29, 2013
10

Tip Tuesday: Emails from Kik

You won't get lots of emails from Kik - promise! There are a few different times when we'll message you, and when we do, we'll send an email to the address registered to your account:
1. The very first email will arrive right after you sign up for Kik, and will include a link to confirm your email address. Why do you need to confirm your email address? Great question; here's why.
2. If you haven't checked your account for a few days, and you have unread messages waiting, we'll email you to let you know that your friends are trying to reach you.
3. If you've forgotten your password or just want a new one, you can enter the email address registered to your account here, and we'll email you a link to change your password.
If you're expecting an email from us, but don't seem to be getting one, be sure to check your junk mail folder, just in case our emails end up in there.
January 22, 2013
45

Tip Tuesday: Your Username

On Kik, your username is your ID. The best way to connect with other people in the app is to share your username.
Want to talk to your friends and fam? You can invite them from Kik (Settings > Invite a Friend) or share your username with them one-on-one.
Looking to connect with your fans and followers in other social apps? Kik is perfect for that too.
Already shared your username online? Getting lots of new messages? We've got just what you need to help you manage your conversations. Stop by the blog, Twitter orFacebook this Friday and we'll tell you all about it :)

January 15, 2013
11

Tip Tuesday: Back to Basics

Wow! We're growing like crazy and with so many new users, it's time to take it back to the basics with this week's Tip Tuesday. So if you're new to Kik (welcome!), this one's for you. And if you're not so new, well, a quick refresher never hurts, right? And you might just learn something new ;)
Tip #1: Once you're all setup, you're going to want to start messaging your friends. But how do you find them in Kik? There's a couple of different ways ... You can use the optional Address Book Matching feature, or you can ask your friends for their usernames and then add them. Check out this FAQ for all the details.
Tip #2: Those little letters you see beside the messages you've sent are your message status notifications:
  • S means your message has been sent to our Kik server
  • D means that we've delivered the message to your friend
  • R means that your message has been opened and read.
Seeing something different beside your messages? This FAQ will tell you all you need to know.
As always, if you've got any questions about Kik, be sure to check out our Support Center.
January 8, 2013
13

Tip Tuesday: The Kik Bot

Welcome back to Tip Tuesday and our first blog post of 2013!
Our one and only official Kik Team account belongs to our Kik bot. The Kik bot is, you guessed it, a robot, and it knows answers to questions about the Kik basics, as well as some fun jokes.
We won't use the Kik bot to verify your account or to get in touch with you for anything else; and the bot definitely won't ever ask you for personal information (like your Kik password or email) - promise!
To chat with the Kik bot, just add username: kikteam. Already had the chance to meet the Kik bot? What's the craziest or funniest message you ever received from it?
December 18, 2012
666

Got a Kik Question? We’ve got the Answer …

... the Kik Support Center! It's definitely the best place to go when you've got a question about the app or need some help.
We're updating the Support Center with new FAQs and help articles all the time - just type your question or a few keywords in to the search bar at the top of the page, or you can browse by topic. If you can't find what you're looking for, you'll be able to get in touch with our support team right from the Support Center.
We'll be back with more tips on Tuesday, January 8th. Until 2013, Happy Holidays!
December 12, 2012
3

Tip Tuesday: Windows Phone Timestamps & Using Cards

Hey everyone - welcome to this week's Tip Tuesday :) We've got tips for those of you using Kik Cards and one for our Windows Phone user's too ...
Tip #1: A few of you have asked us if our new features cost anything. Just like the Kik you know and love, our Cards are free too.
Tip #2: Viewing timestamps on your Windows Phone is easy. Just tap the message bubble you want to see a timestamp for, and voila! A timestamp for that message slides out.
Have a great week! Keep your Kik Cards feedback coming - we really appreciate all your feedback so far.
December 4, 2012
22

Tip Tuesday: Getting to Know Kik Cards

Our latest update to Kik is available and we're loving all your feedback so far! For those of you just installing the update, or in the process of figuring out how it all works, here are a couple of tips to get you started:
Tip #1: What are Kik Cards anyway? They're optional features that let you do even more with Kik. You can use Kik Cards to search for and send YouTube videos, find and share images, and create sketches. And you can do all of this without leaving Kik - and without downloading anything new :)
Tip #2: So now you're probably asking, 'How do I find all of this in Kik? It looks just like it did before.' Once you've updated the app, you'll see a small black bar on the left-side of your screen. This is your handle. Slide it open to reveal your drawer where you'll see a 'More' button. Tap that to discover and start using Kik Cards.
That's it! Have fun discovering our new features - we think you're gonna love 'em. And if you have any questions about Kik Cards, check out our Support Center where you'll find lots of FAQs and help articles.
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Support


Mute Notification for any of your chats

you use Kik to chat with friends in different time zones? Lots going on in your group chats? Now you can mute notifications for any of your chats!
With our latest update, you can choose to mute chat notifications for 1 hour, until 8:00AM, or forever. So if you’re cramming for a big test, and that group chat with your friends is blowing up, try muting it for an hour. Getting to sleep a little earlier than some of your friends from around the world? You can mute notifications until 8:00AM and get back to them in the morning.
Muting notifications is super easy! On your iPhone or iPod, swipe left on any chat in your main chats list, and on your Android, press and hold the chat. Then, tap the mute icon.
You’ll find more info about muting notifications on our Help Center. Check out thisFAQ.
November 13, 2014
0

Improved Photo Sharing, Now on Kik!

Sharing pictures with your friends on Kik just got better with our freshly updated media tray!
Now when you tap the + in your conversations, you’ll see your most recent photos. To view more of your photos, tap the maximize icon, and then tap the drop-down arrow to select another album.
Swiping to the right or tapping the camera icon will open your camera right in your conversation. So you can instantly take new pictures and share them with your friends.
You can still access some of your favorite features (like Stickers, Memes, Sketch, and more) right from your conversations. Just keep swiping right in your media tray or tap the web icon to find the Kik-optimized webpages that you know and love.
We think you’re going to love the improved photo sharing features in Kik! Give them a try and let us know what you think!
You’ll find tips and more info about sharing photos with your friends on our Help Center. Check out this FAQ.
February 5, 2014
180

Talk, Browse, and Share with Kik

It's been a busy start to 2014, and we're excited to share what we've been working on while hibernating through this cold and snowy Canadian winter!
So what's new with our latest update to Kik? Well, we've taken your favorite smartphone messenger, and added a browser to it. Now you can explore anything on the mobile web, without ever leaving the app. And with Kik-optimized mobile web pages, you can do more with your friends on Kik, like play games, and create, and share fun content.
This small change is super simple to use when you're ready to do more on Kik. Just open your sidebar by swiping from the left. You'll see the new URL bar right at the top of your screen.
 Kik's URL Bar
 
Ready to start browsing? Kik works just like any other browser, except we'll show you the webpages that are optimized for Kik first, and everything else will appear below that. You can search for the name of your favorite Kik feature, like Image Search or Memes, or try searching by category, like 'video' or 'game'. You can also enter the address of your favorite sites, and open those without leaving the app.
If you've found something awesome while surfing the mobile web, you can quickly share it with your friends on Kik, without leaving the app. It's as simple as tapping the 'Share' button.
So go and update your app, and start browsing. We can't wait to hear what you guys think of the update!
December 17, 2013
61

Kik for Kindle

We love hearing feedback from our users! With all the cool tablets out there, we get lots of requests to make Kik available on your favorite tablet. While we're still focused on making the best messenger for your smartphone, we've got some exciting news for Kindle users ... Since Kindle Fire tablets use the Android operating system, we've been able to add a version of our Android app to the Amazon App Store. Translation: The official version of Kik for Kindle is here!
Now you can use your Kindle to keep in touch with all your Kik friends. And you'll have access to Kik Cards too! Cards let you instantly explore content, play games, create funny memes and more, without ever leaving Kik.
Check out the Kik app, now available in your Amazon App Store. Got questions? Just look for the Android info on our Help Center.
October 9, 2013
159

The New Kik iOS7 App

 
 
After weeks of designing and perfecting our latest update, we've just released the new iOS7 version of Kik. It's pretty sweet, if we may say so ourselves ;)
There are some important changes with this release. You should definitely grab the update and check it out for yourselves. In the meantime here's a quick run through of what's new:
  • Kik looks more beautiful than ever, with a fresh new iOS7 look and feel.
  • You asked for it! We've added the two most requested chat bubble colours - red and orange.
  • There's more fun stuff, including two new Cards (Stickerfy and Costume Party), and My Little Pony stickers.
The features in this Kik update are available for iOS6 and up. Using an earlier version of iOS? You may be able to update your software in a few quick steps: from your device Settings, select General > Software Update. Next stop: the App Store to get the latest version of Kik!
If you can't update your software, that's OK. You won't be able to get some of the brand new features we've added in recent updates, but you'll be able to get the latest version of Kik that's compatible with your device OS. This means that if you're on iOS4 - 4.2.x, you'll be able to download the version of Kik that works on your device - right from the App Store.
The last big change is one we're pretty sad about. The short of it goes something like this: we're no longer able to support third-party apps (like AnyVideo for Kik) that are using our Kik platform. (If you're curious to know why, check this out.) We're really bummed about this, and we're looking at ways to work with the amazing developers who created apps for our platform, to get some of the features you loved in their apps, onto our new Cards platform.
October 8, 2013
30

Apps That Kik & iOS7

With the release of iOS7, Apple introduced some big changes to the way apps communicate. One of the changes Apple made has limited the ability for mobile apps to share data with each other.
Why does this matter to you? Some of your favourite third-party apps relied on the ability to send data to our app, so that you could send videos, cool fonts, and more to your friends on Kik. Unfortunately, that means if you're using iOS7, you won't be able to continue using Apps That Kik, like AnyVideo and Fontself, to send stuff to your friends on our app.
If you're thinking this totally sucks, we're with you. Having said that, we've been working really hard on something even better ...
Lots of you are already familiar with our Kik Cards. Cards are mini-apps within Kik, that let you do even more without ever having to leave the Kik app, or download other third-party apps.
We're 100% focused on building out our Cards platform, and there's already loads of cool Cards that let you play games with your friends, watch videos, share picture albums, and more. We know you guys really loved some of the features Apps That Kik offered, and we're really excited to work with some of the developers who created those apps, to bring the features you love to our new Cards platform. Watch for more exciting updates coming soon!
August 26, 2013
54

They’re just chain messages. Really!

We've been getting lots of emails from you guys asking about messages from the 'Kik Team', or from "Jim Balsamic, CEO of Kik". These messages say that we'll be charging a fee to use Kik, or that there are lots of new features (like message bubble colours) coming to the app. To get the new features and keep using Kik for free, you're asked to forward the messages to your friends, otherwise all kinds of crazy bad things will happen.
Well, this just isn't true. These are chain messages. They're not sent from our official Kik account, or started by anyone on our team. The best way to deal with these messages if you receive them, is to just ignore them - no need to send them to all your friends.
Here's what you need to know:
  • Kik Messenger is definitely still free to download and use.
  • You won't need to forward a message to your friends to get any new features we add to Kik. When we have new features up for grabs, they'll be available to everyone the update is available to.
  • We promise we won't be making any changes to your Kik account if you don't forward the message to your friends.
  • We'll never, ever ask you for your password. Like ever.
  • Jim Balsamic isn't the CEO of Kik (Who is this guy anyway? We're really curious to know!)
If you want to talk to the real Kik Team, our username is: kikteam. This is our one and only official account, and it belongs to the Kik bot.
Received a message from someone pretending to be Kik? Let us know the usernamehere and we'll look into it.
Have a great week everyone!
July 9, 2013
24

Inside Kik Support (Part 2)

So what happens when you send a help request to our support team?
When your request arrives, it gets turned into a ticket with the cool new system we mentioned last time. Your request is assigned a ticket number, and joins the queue of other requests. (Quick tip - because it wouldn’t be a blog post about support without one - send your request from the email address registered to your Kik account … it’s just better that way.)
This is where our new Support Center comes in. Our side of the Support Center is where we go to send replies to your help requests. It has some really sweet features and tools to help us manage your requests and respond to them as quickly as possible. Our new Support Center also helps us to better understand what you guys need help with, so we can add new help articles as you need them.
The side of the Support Center you see is filled with questions and answers from users just like you, so the answer to your question is probably waiting for you. Need help with Kik? The Support Center is definitely the best place to go so you can get the help you need, when you need it, with no need to wait for us to get back to you.
When in full swing, our part of the Kik office hosts a group of (occasionally) quiet team members, often with headphones on, enjoying some tunes while we work in the Support Center. We also work closely with our developers to troubleshoot in real time. It’s pretty cool.
We’re always on the look out for new stuff we can use to make our support better, and we’ll be continuing to make improvements in the coming months. Our team loves our Kik community and we’re here to help!
June 28, 2013
10

Inside Kik Support (Part 1)

Hey guys! We’ve been growing like crazy recently, which is totally awesome. That kind of growth comes with a very important task … making sure our users get help when they need it.
Over the last few months and weeks, we’ve grown our support team and have been working hard to improve our online help. Our brand new, completely updatedSupport Center has been out in the wild for a few weeks – if you haven’t checked it out yet, you should seriously get on that – and it comes with a super awesome system running behind the scenes. But more on that later.
We’ve been helping Kik users since December of 2011. Back then it was just one person working part-time. Now we’re 4 people who get to interact with lots of awesome Kik users every day.
So just who is on the other end of your email? Meet your support team:
We’re a pretty competitive bunch, always trying to respond to the most user requests while still having fun :)
Catch up with us next week to get the low down on what happens when you send us a request for help.

March 6, 2013
87

Tips for Resetting Your Password

You can reset your password whenever you need to; just enter the same email address you used for your account here.
Not having any luck? Here's a few things to remember:
  • We'll only be able to send the link to reset your password to the email address you used for your Kik account.
  • If you can't see a message from Kik in your inbox, be sure to also search in your spam or junk mail folders.
  • Still no email? Check out this FAQ from our Support Center for more help with email delivery issues.
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